Maaz 
Are you struggling to manage the influx of customer support tickets coming in every day? Are you finding it difficult to resolve the same repetitive issues day after day? If yes, then you need a tool that automates your online customer service across popular channels, allowing your live agents to focus on resolving bigger and … Read more
Chatbots have been used for years to automate tasks such as customer service and sales. Chatbot with Natural Language Processing technology can help users with a variety of tasks in a smarter way! One example is customer service; A chatbot can be trained to understand and respond to customer queries in natural language. This can … Read more
Google has launched a new chatbot named LaMDA, which stands for Language Models for Dialog Applications. LaMDA is a machine intelligence bot that uses artificial intelligence technologies to have conversations with people in order to understand what they’re saying and how it can be made more beneficial for them. How does LaMDA do? It does … Read more
According to a recent report, customer service is one of the most pressing customer’s needs in the coming years. With more digital channels becoming available than ever before, it’s only natural that this need would become more prevalent as well. That being said, there are a lot of companies out there that are struggling to … Read more
Some people say that chatbots are ineffective and not very useful. However, others argue that they can be quite effective in certain situations. So, how successful are chatbots overall? Overall, it seems that chatbots are moderately effective. They can help businesses communicate with their customers more effectively and can even improve customer satisfaction rates. However, … Read more