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In the dynamic and highly competitive retail industry, the integration of chatbots for retail industry has emerged as a strategic necessity. With its ever-evolving landscape driven by consumer demands, leveraging chatbots for the retail industry has become a pivotal way for retailers to effectively engage and communicate with customers, thereby staying ahead of the competition. … Read more
Chatbots and search engines are both tools that can be used to improve customer service. However, they serve different purposes. Chatbots are designed to provide quick customer service responses. Search engines, on the other hand, are designed to provide comprehensive information on the topic of interest. What is Chatbot software? Chatbots are computer programs that … Read more
Chatbots and live chat are two distinct types of customer service software, both aiming to enhance the customer experience. While they share this common goal, they operate differently, leading to variations in their benefits and drawbacks. Understanding the difference between chatbot and live chat is crucial in determining the most suitable option for your business. … Read more