Uncovering 5 Types of Chatbots: A Deep Dive

Chatbots are becoming more and more popular.

They offer a wide range of benefits, including the ability to communicate with customers in a more personal way.

However, not all chatbots are created equal.

In this article, we will take a look at some of the different types of chatbots that are available on the market today.

Types of Chatbots

  1. Menu or button-based chatbots
  2. Keyword-based chatbots
  3. Machine Learning (ML) chatbots
  4. Hybrid chatbots
  5. Voice bots

When it comes to chatbots, there’s a diverse range of options available, each designed to cater to specific needs. Understanding these chatbot types can help you harness their potential effectively.

1. Menu or button-based chatbots:

These chatbots are designed to help customers interact with a product or service.

They display a menu of options and allow customers to easily choose what they need.

Menu or button-based chatbots are very commonly used in restaurants and retail stores.

2. Keyword-based chatbots:

These chatbots are designed to learn about the customer’s needs and preferences.

They are a little more advanced because they use Natural Language Processing to answer questions.

Various industries find value in using chatbots, and one type of chatbot that is commonly utilized is the keyword-based chatbot.

This particular type of chatbot is employed in areas such as customer service, healthcare, and finance..

3. Machine Learning (ML) chatbots:

These chatbots are powered by Artificial Intelligence (AI).

They can learn on their own and become more intelligent as they interact with users…

This means that they can learn from past interactions and improve their performance over time.

ML chatbots are most commonly used in customer service lines, where they can provide more personalized support.

4. Hybrid chatbots:

These chatbots combine elements of two or more of the above types of chatbots.

The reason is AI/ML chatbots require tons of data to train on, as well as specialized programming skills.

So businesses prefer to use hybrid chatbots, which are easier to deploy and manage.

5. Voice bots:

Voice bots are similar to keyword-based chatbots in that they use Natural Language Processing to answer questions.

However, voice bots allow users to communicate with customers through speech alone.

Alexa is an example of a voice bot and they are increasingly becoming popular.

Chatbots Falls Under These Basic Categories

A chatbot falls under one of these basic categories and it’s important to understand the differences before deciding which type is best for your business.

1. Knowledge-Based Chatbot

There is a growing trend in the industry of deploying knowledge-based chatbots.

These bots use natural language processing (NLP) and artificial intelligence (AI) to understand and respond to questions.

They can be used for a variety of purposes, such as customer service, marketing, and even navigation.

One of the most popular knowledge-based chatbots is Apple’s Siri.

They can be used for a variety of tasks, such as setting alarms and checking the weather to provide information.

Overall, knowledge-based chatbots are becoming more popular due to their potential for providing improved customer service experiences as well as increased efficiency in various tasks.

2. Conversational-Based Chatbot

Conversational-Based chatbots can be used for a variety of purposes such as customer service, marketing, and engagement.

They are designed to engage with users by understanding their dialogue and providing the right response.

They can also learn from user interactions over time to become more efficient.

Conversational chatbots are AI-based applications developed with ML algorithms using advanced neural networks.

They usually offer a natural user interface and support various languages.

3. Personalized Chatbot

A personalized chatbot is a digital assistant that can be customized to better meet the needs of individual customers.

These bots can help customers with a variety of tasks, such as finding information or making purchases.

They can also provide customer support and advice.


Using chatbots has reduced the workload of human representatives and sped up response times.

There are many different types of chatbots available on the market today.

It is important to choose the right type for your business depending on its needs and goals.

Check this page in Buzz In Bot, if you want to learn more information about chatbots!

This page covers a variety of topics and this page is a beginner’s guide to chatbots.

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